No, there aren’t. The members are all group’s members after completing integration on 28th March.

①Added diamond level ②Upgrade and degrade rules changed, added growth value rules ③Point rules changed, canceled channel rate, added member rank rate ④Members can book higher rank hotels, such as high stars hotels under BTG, enjoying richer rights ⑤added exchange area in point shopping mall, the procducts are from hotels under BTG

Yes, The group member card launched by BTG Homeinn hotel group can be used in any co –brand hotels

one growth value=¥1 consumption for overnight room

No, you can’t. when we calculate a member’s rank room and night, we just calculate the check in record of member self .when you use other’s member card to check in,we don’t calculate the rank room and night. Point is the same as the rank room and night. Only when a member self checks in ,we calculate the point.

Points only refer to room charge in hotels. Dinner, small prioducts and laundry are n’t added up points.

Between 20th March and 27th March, former customers in BTG Gather will be recorded, won’t be dealed. If rank room and night occures during the period, we will deal with it after 28th March, including upgrade or degrade.

Log in using former Homeinn account

During 20th March and 27th March, a member calls 400-650-8811 to book a hotel. After 28th March, besides telephone booking, hotels can be booked on official website and APP. The way how to log in will be texted to customers about on 27th March.

During 20th March and 27th March, a member can call 400-650-8811 to inquire points. After 28th March, besides telephone inquiry, points can be inquired on official website and APP. The way how to log in will be texted to customers about on 27th March.

For direct connect hotels, to inquire customer’s rank in PMS-choose price code.

For non direct connect hotels, to inquire customer’s rank on employees’ hand platform-choose price code in PMS

Bonus points is produced from room charge. Vip point is produced from activities. They are all given as member’s rights by Group and can be exchanged in the exchange area in point shopping mall.

Homeinn Wallet is an added-value service we provide for all BTG-Homeinn members. All members can use this fouction.

First, our members need to log in the Official website or our app, then set the payment code and then this service is on.

Presently, you can use Homeinn Wallent in BTG-Homeinn offical website(including selected mall and vip points mall ) , app, hotel front desks and wechat payment, which are all accepted ways for now.

The maximum amount of Homeinn Wallet is 5000 RMB. Recharging will be limited when recharge amount plus wallet balence exceeds 5000 RMB.

Homeinn wallet can be used for all the consumption in the room

Invoice will be issued by BTG Homeinn headquarter when recharge throught official website of APP. Invoice will be issued at the front desk when recharge at the front dest.

Invoice will be issued by BTG Homeinn headquarter when recharge through official website of APP. Invoice will be issued at the front desk when recharge at the front desk. So we will not issued invoice for really consumption of homeinn wallet.

If you forget payment password, please reset the payment password according to the page hint, the verification code will be sent to your phone registered in the form of SMS. Prompt: for your account security, after receipt of SMS, please login to the BTG Homeinn official website or APP .Change passward and safekeeping, thank you!

How to deal with the problem that Homeinn wallet payment password islocked after several times mistake ?

You can recharge your Homeinn Wallet anytime if needed and use homeinn wallet in all BTG Homeinn hotels with this function. Homeinn Consumption card is issued by Sandpay Company for BTG Homeinn 10 years’ anniversary with fixed amount of money and no recharging function,which can only be used in direct-sale store.

When order many days in one order, customer needs to fully pay or part of the fee?

If you need to cancel the payment orders, please cancel before 12 o’clock. Payment amount will return directly to your BTG Homeinn wallet account.After 12o’clock, the system can't cancel your order.If customer didn’t check in time,there will be deducted from your room fee. The corresponding tips: Orders paid after 12, cancel time are limited for half an hour, exceeding the time, orders will not be canceled.

How to operate the order that the guest who has already paid but leave the store in advance?

The order will be kept till 12:00 at noon on departure day. The system will automatically deduct the room charge for the overdue order.

Please log in your account on BTG Homeinn official website or APP, click BTG Homeinn Wallet and then you can check the blance.

You can use Homeinn wallet to continuely pay the remaining fees.

Hello,Homeinn wallets is in your account, if the member card is lost, as long as there is no leakage of log in password and payment password, recharge money in the Homeinn wallets account is safe.But please be sure to keep your website login and Homeinn wallets payment password. All losses caused by password leakage,BGT Homeinn will not bear all the liability.

I'm very sorry, the amount you charge is deposited in the Homeinn wallets account, BTG Homeinn amount of money can not be taken out in cash, that is, the balance of the wallet account can not be cashed back.